Return Policy
If you received any portion of an order that is damaged, defective, or otherwise fails to conform to the goods specified in the order, your return is subject to these requirements:
- All returned products must be in the original manufacturers' shipping cartons, complete with all packing and associated materials.
- Rhyme will not accept any returns for a product that is designated as "Non-Returnable Item." Contact us if you are unsure if your item is returnable.
- Customer must request a return authorization and return the merchandise to Rhyme within the following time frames:
- 30 days from date of invoice for returns due to customer error (such as ordering the wrong item); merchandise must be in re-saleable condition.
- 30 days from date of invoice for any defective merchandise.
- 10 days from date of invoice for any concealed damage or concealed warehouse errors (such as shipping the wrong product or shortages).
- 5 days from date of invoice for all visible damage and visible warehouse errors.